Deliveries and returns
Delivery is to the UK only.
Our shipping is a UPS tracked and signed for service. Orders placed before 11:00AM are generally delivered next day.
If you are an organisation outside the UK and want to purchase uAttend clocking in machines please contact us for a delivery quote.
Warranty returns
uAttend clocking in machines come with a lifetime warranty provided that:
- The time clock is not damaged due to abuse, vandalism, misuse or negligence on your part or on the part of third parties, power surges or power failures.
- You have maintained a subscription to uAttend since purchasing the time clock.
- We have received payment of the uAttend subscription for the month that the claim for a warranty replacement was made.
- There are no outstanding items on your account.
Contact our helpdesk to establish whether it’s likely that the clocking in machine has failed in service and to exclude other likely causes of your not being able to access uAttend using the machine.
If a machine is considered to have failed in service having eliminated other potential causes, you’ll be given instructions to enable you to return the machine to us. The package should be sent carriage paid to the address shown below.
FAO: uAttend Support Team
Chronologic Ltd
Units 20-24 Fourth Avenue
Westfield Industrial Estate
Midsomer Norton
Radstock
BA3 4XE
We’ll test any machine returned under the terms of the warranty and will repair or replace free of charge any machine found to be defective. We’ll ship the repaired or replacement machine to you, carriage paid.
All faulty machines, for which advanced replacements have been provided by us, must be returned to us, carriage paid, within 2 weeks of receipt of the replacement. You will be charged full RRP for non-returned machines.
Non-warranty returns and exchanges
All non-warranty returns/exchanges must be completed within 30 days of purchase and all products must be returned in an unused condition.
Send the return package to:
FAO: uAttend Exchanges
Chronologic Ltd
Units 20-24 Fourth Avenue
Westfield Industrial Estate
Midsomer Norton
Radstock
BA3 4XE
We recommend that you select a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete.
Refunds/exchanges will take approximately 3-4 weeks. Shipping charges are not refundable. We do not accept COD deliveries.
Your credit card account will show the difference in purchase amount on your following statement, depending on the issuing bank or billing cycle.
If possible, use the original shipping package for returns and exchanges.
In the event of an Exchange and non-return of the replaced machine within 7 days, you agree to pay the purchase price of the supplied machine within 7 days.
If you have any questions, call us on 01761 410084 or email hello@uAttend.co.uk