Press the Menu key on the Temrinal. Enter the default password supplied with your terminal if it has not yet been changed.

In the Menu select option 1, if it is not selected already (press the number 1), then OK, User Management.

In the User Management section, select Add User by pressing OK.

As soon as you select Add User the terminal will prompt you to enter a 6 digit numeric code for this template.

We recommend using the employee’s birth date as an ID code. For example, a birth date of October 22, 1984 would be registered as “102284”. Each template must receive a unique code. Write down the employees name and 6 digit code for reference ready for the ASSIGN USERS step later. We have just used 123456 in the example below for ease.

The Terminal will then prompt the user to place a finger on the fingerprint sensor.

The designated employee should press their finger firmly on the sensor until they hear a “beep”. Upon hearing a “beep” the finger should be lifted from the sensor. Note the definition of the lines of the finger print and make sure that they are easy to see. If they are not then you might need to re-enroll the user and ask them to use more pressure when enrolling and clocking. There will be some users who cannot use these terminals and they will be the ones with a very feint finger print showing during registration. Give these users a PIN to use instead.

This will be repeated two more times with the same finger.

On successful enrollment you get this message. Note the reference number against the employee name in your terminal manuel.

If enrollment fails try again and if it still fails make sure the terminal is still connected to the internet by clocking another user or using a PIN that you have put on the system against yourself maybe on purpose to enable you to do this.

Press OK.

Ensure that the Users finger is placed centrally on the sensor and pressed on hard enough to spread the finger print to cover as much of the sensor as possible to get a good reading. The clarity of the reading is shown after each press of the finger and you should watch to make sure that each one is similar to the last. If they are too different then the terminal will not accept the Users template and you will need to start again.

Enrollment fails normally when the employee doesn't put their finger on closely enough to the same place each time they put their finger on. Get them to use the ridge at the bottom of the sensor as a reference point and advise them not to take their finger right out of the terminal, just lift it slightly until the message 'Press Same Finger' appears again and then put their finger down again. You can look at the image of the finger each time it is registered to see if it is clear enough and similar enough to the last one. A few practices yourself on a test employee is good to enable you to understand the process before explaining it to other users. If you still have problems read the NOTE below:

NOTE: It is possible to clock with a PIN and still not be able to enroll or clock with a finger print. If, for example, you can enroll someone but they cannot see a message on the terminal after clocking telling them who they are and what type of clocking they have just carried out, In or Out, then the message from the server is not getting back to the clock through your router or firewall. This is NOT a terminal problem, it could be that something needs to be changed on your network for the terminal to be able to receive that message. This will effect enrolling employees as well.

Check that the SSID for a Wi-Fi connection is less than 20 charaters long and if necessary force the router to use either channel, 1, 6 or 11. Sometimes have Auto set for the channel causes an issue as the channel can change without warning on some routers and the clock will lose connection.

Here is a video showing the full process on the clocking terminal:

[Recommended] Repeat this process for the same employee with a different finger on a different hand. This is a back up template that can be used by the designated employee. This will require a unique Fingerprint ID. We recommend using the employee’s birth date in reverse as the ID code, e.g. "842210".

Repeat this process for each employee that will be using the terminal.

5a. Click on the drop down selector next to each reference to show the list of available employees:

5b. Choose the correct employee. #1 and #2 refer to their template ID numbers. You may need to click SAVE after selecting a #1 for a User to get the #2 option to show on the list. Select all the Users #1 references first then press SAVE then do all the #2 references if you have lots of employees to add.

5c. Once you have selected the correct User click SAVE.

If this first method doesn't work please use method two lower down, it depends on how you allocated the templates in the first place.

Method One

Click on Users and MANAGE FINGER PRINT TEMPLATES

Select the employees you wish to add to the clocking terminal and click on the Submit button.

The system now tells you what to do on the new clocking terminal menu to get the templates downloaded into it.

You will now see the message below:

Now go to the clocking terminal, enter the Menu and choose User Mangement then Download Templates.

The terminal will then download each new template and reboot.

You can check to see if the templates have been downloaded by going to the Delete Template option and you will see a list of the templates in the clock.

Method Two

If the above doesn't work, try setting the clocks using the User screen like this:

Go to the User screen for the employee and click EDIT on the FINGERPRINT SYNC row:

You will get the option to tick which clocks you would like this:

Click on Download to Devices and you should get this.